Student Technician for Network Services

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Title: Student Technician for Network Services
Department: Network Services and Support, North Campus
Reports to: Ed Welker, Director, Network Services
Salary: $11 - $12/hour
Position Summary:
Provides support for the monitoring and maintenance of the NOC (Network Operations Center); works on projects using network tools to improve the efficiency of network systems

Job Duties:

Assists in monitoring the network
Discovers new features of specific network tools
Develops enhancements for improved network monitoring
Uses Altiris Trouble Ticket tracking system
Supports staff in a variety of Network Services projects
Documents all work efforts

Accountabilities:

Projects are completed in a timely manner
Altiris trouble tickets are created, assigned and/or resolved appropriately
Documentation is accurate and thorough

Interactions:
External:

Networking vendors

Internal:

NSS Directors and Staff

Qualifications:

Excellent communication and organizational skills
Understanding of network fundamentals
Background in UNIX and/or Windows
Understanding of the TCP/IP communication protocols
Understanding of Radius
Ability to configure and troubleshoot software
Ability to work independently and collaboratively
Ability to quickly learn and apply new technical concepts